After working in the industry for more than 20 years, I generally have a holistic view of IT and how it interacts with a business, adding value
In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in, generates a ticket, someone takes an action and “spits” it
Digital transformation has provided the catalyst for change in lots of organizations, yet underneath any transformation is a project.
My first exposure to project management – while studying engineering at university – was overwhelming.
In my penultimate year on the course, we
An essential part of best practice programme management, as expressed in Managing Successful Programmes (MSP®), is to ensure that the outputs and capabilities created by the
The volatility dimension of the Volatile, Uncertain, Complex and Ambiguous (VUCA) world promises frequent, rapid and significant change.
And, as well
In large, multinational companies there has been a shift in IT Service Management (ITSM) strategies because of the blurred lines between business and IT and a
There’s a dogmatic view that every complex, IT service management problem has a single root cause when very often there are actually multiple causes.<