The Case Study
The case study has been created for the practical assignments of the ITIL 4 Leader: Digital and IT Strategy course.
It describes three fictional companies; any resemblance to real companies is unintentional.
Course participants are expected to work on the practical assignments in small groups, or individually, if they are undertaking a self-paced online course.
Each group should select one company from the case study for all assignments completed during the course. It is recommended that each group selects a different company. However, all participants are expected to be familiar with the entire case study.
In addition to descriptions of the companies, the case study includes a brief overview of a major risk, which is likely to affect all the described companies. Where relevant, this information should be used during the exercises.
Any information about the companies that is not described here, can be added by the participants, as long as the assumptions that are made are reasonable and explicitly stated during the practical assignments.
The case study must not be replaced or amended because this would invalidate the assignments and the assessments.
It is advised that candidates familiarize themselves with the case study before the start of training. If candidates are not familiar with the case study, the trainer should remedy this before the first practical assignment.
There are four assignments which cover five of the syllabus’s assessment criteria:
- Relate the ITIL guiding principles to all aspects of Digital and IT Strategy
- Use a digital positioning tool to determine the appropriate position for a digital organization
- Assess strategic approaches for digital organizations
- Apply the approaches to strategy coordination and implementation
- Know how to analyze the VUCA factors and address them in a digital and IT strategy
The first Assessment criterion is ‘relate the ITIL guiding principles to all aspects of Digital and IT Strategy’ a task that is included in ALL four assignments.
Each assignment is described in an individual document. The descriptions include:
- a reference to the syllabus
- a reference to the supporting sections of the DITS publication
- instructions for the candidates
- descriptions of the activities and outputs
- recommended schedule
- templates for completing the assignment.
Where applicable, special guidance is provided for those candidates completing a self-paced course.
The following general recommendations apply:
- For the practical assignments, candidates should be split into smaller groups (1 to 5 candidates maximum in each group) that should not be changed during the training.
- Assignments should be run in sequential order from one to four.
- Each group should only focus on one of the companies from the case study across all four assignments. It is not recommended to switch between case studies during the course.
- Trainers are advised to adhere to the recommended schedule for the assignments and keep classroom activities to a strict schedule.
- Outputs of the practical assignments must be stored during the training and must be submitted to PeopleCert at the end of the training along with the assessment results.