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In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in, generates a ticket, someone takes an action and “spits” it

Digital transformation has provided the catalyst for change in lots of organizations, yet underneath any transformation is a project.

A great

My first exposure to project management – while studying engineering at university – was overwhelming.

In my penultimate year on the course, we

An essential part of best practice programme management, as expressed in Managing Successful Programmes (MSP®), is to ensure that the outputs and capabilities created by the

The volatility dimension of the Volatile, Uncertain, Complex and Ambiguous (VUCA) world promises frequent, rapid and significant change.

And, as well

Bringing IT-centric skills to delivering IT projects is no longer enough for professionals working in the field.

Project management skills are

In large, multinational companies there has been a shift in IT Service Management (ITSM) strategies because of the blurred lines between business and IT and a

There’s a dogmatic view that every complex, IT service management problem has a single root cause when very often there are actually multiple causes.


What makes marketing a challenging activity to deliver in any organization – and how does adopting a project management method help?


University graduates going into IT need to be better prepared than they’ve ever been before, with a different understanding of IT and technology management.