In the age of DevOps, getting an ITIL certification isn't as crucial as it once was. But there are still reasons for becoming ITIL-certified. If there
After working in the industry for more than 20 years, I generally have a holistic view of IT and how it interacts with a business, adding value
In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in, generates a ticket, someone takes an action and “spits” it
Digital transformation has provided the catalyst for change in lots of organizations, yet underneath any transformation is a project.