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PeopleCert has officially announced that the withdrawal of the ITIL® 4 Managing Professional Transition Module exam, previously scheduled for July 1, 2022, will be extended until September 30, 2022. 

This morning PeopleCert announced at the second Partner MeetUp that effective January 1, 2023, all Business and IT certifications issued at all levels will expire in three

The TOGAF® Standard, 10th Edition makes adoption of best practices easier.

It will show you where to find enduring and universal concepts and proven best practice and

Should we be talking about “ITSM”, “service management” or something else entirely in 2022?

It’s actually been a topic of constant debate for about 15

Almost exactly three years ago, ITIL 4 succeeded ITIL v3 in one of the biggest updates to the framework since 2007.

Since then,

From the perspective of using various tools in organisations, the value of such tools influencing the effectiveness of organisation’s operation is important. The real problem

The demands of customers today have changed both as a natural evolution and because of Covid-19.

And the new habits and expectations they’ve formed will not

In all my years as a programme manager, I’ve never experienced anything as transformative in project and programme management as I have during the Covid-19

Is your ITSM process lacking a collaborative approach?

“According to Claudio Restaino, Traditional IT Service Management practices assume SINGLE central control over service management processes, hardly addressing

In the age of DevOps, getting an ITIL certification isn't as crucial as it once was. But there are still reasons for becoming ITIL-certified. If there