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Should we be talking about “ITSM”, “service management” or something else entirely in 2022?

It’s actually been a topic of constant debate for about 15

Almost exactly three years ago, ITIL 4 succeeded ITIL v3 in one of the biggest updates to the framework since 2007.

Since then,

From the perspective of using various tools in organisations, the value of such tools influencing the effectiveness of organisation’s operation is important. The real problem

The demands of customers today have changed both as a natural evolution and because of Covid-19.

And the new habits and expectations they’ve formed will not

In all my years as a programme manager, I’ve never experienced anything as transformative in project and programme management as I have during the Covid-19

Is your ITSM process lacking a collaborative approach?

“According to Claudio Restaino, Traditional IT Service Management practices assume SINGLE central control over service management processes, hardly addressing

In the age of DevOps, getting an ITIL certification isn't as crucial as it once was. But there are still reasons for becoming ITIL-certified. If there

PeopleCert has recently announced the following changes for AXELOS examinations, as of 1 February 2022:

1. Online Proctoring as the only exam delivery method

Aiming to further enhance

The ITIL 4 Extension Modules are the latest additions to the ITIL 4 Framework. The ITIL 4 Extension Modules extend the main ITIL 4 framework and provide organisations with the guidance to address

How mature is the service management office (SMO) concept in 2021 and how can ITIL® 4 give organizations the foundation for an effective SMO?