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The demands of customers today have changed both as a natural evolution and because of Covid-19.

And the new habits and expectations they’ve formed will not

In all my years as a programme manager, I’ve never experienced anything as transformative in project and programme management as I have during the Covid-19

Is your ITSM process lacking a collaborative approach?

“According to Claudio Restaino, Traditional IT Service Management practices assume SINGLE central control over service management processes, hardly addressing

In the age of DevOps, getting an ITIL certification isn't as crucial as it once was. But there are still reasons for becoming ITIL-certified. If there

PeopleCert has recently announced the following changes for AXELOS examinations, as of 1 February 2022:

1. Online Proctoring as the only exam delivery method

Aiming to further enhance

The ITIL 4 Extension Modules are the latest additions to the ITIL 4 Framework. The ITIL 4 Extension Modules extend the main ITIL 4 framework and provide organisations with the guidance to address

How mature is the service management office (SMO) concept in 2021 and how can ITIL® 4 give organizations the foundation for an effective SMO?

Managing projects well requires a proper approach: a method that supports you and makes things easier to handle, as change initiatives are difficult enough already.


After working in the industry for more than 20 years, I generally have a holistic view of IT and how it interacts with a business, adding value

In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in, generates a ticket, someone takes an action and “spits” it

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