From the perspective of using various tools in organisations, the value of such tools influencing the effectiveness of organisation’s operation is important. The real problem
The demands of customers today have changed both as a natural evolution and because of Covid-19.
And the new habits and expectations they’ve formed will not
In all my years as a programme manager, I’ve never experienced anything as transformative in project and programme management as I have during the Covid-19
Is your ITSM process lacking a collaborative approach?
“According to Claudio Restaino, Traditional IT Service Management practices assume SINGLE central control over service management processes, hardly addressing
In the age of DevOps, getting an ITIL certification isn't as crucial as it once was. But there are still reasons for becoming ITIL-certified. If there
PeopleCert has recently announced the following changes for AXELOS examinations, as of 1 February 2022:
1. Online Proctoring as the only exam delivery method
Aiming to further enhance
The ITIL 4 Extension Modules are the latest additions to the ITIL 4 Framework. The ITIL 4 Extension Modules extend the main ITIL 4 framework and provide organisations with the guidance to address
How mature is the service management office (SMO) concept in 2021 and how can ITIL® 4 give organizations the foundation for an effective SMO?
Managing projects well requires a proper approach: a method that supports you and makes things easier to handle, as change initiatives are difficult enough already.
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After working in the industry for more than 20 years, I generally have a holistic view of IT and how it interacts with a business, adding value
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In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in, generates a ticket, someone takes an action and “spits” it
Digital transformation has provided the catalyst for change in lots of organizations, yet underneath any transformation is a project.
A great
My first exposure to project management – while studying engineering at university – was overwhelming.
In my penultimate year on the course, we
An essential part of best practice programme management, as expressed in Managing Successful Programmes (MSP®), is to ensure that the outputs and capabilities created by the
