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The volatility dimension of the Volatile, Uncertain, Complex and Ambiguous (VUCA) world promises frequent, rapid and

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There’s a dogmatic view that every complex, IT service management problem has a single root

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After working in the industry for more than 20 years, I generally have a holistic view of

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In large, multinational companies there has been a shift in IT Service Management (ITSM) strategies because

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Welcome to 2021, where the need for office space is scrutinized, commuting has decreased dramatically and people

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How mature is the service management office (SMO) concept in 2021 and how can ITIL® 4 give organizations

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ITIL® 4: Create, Deliver and Support (CDS) is one of four managing professional modules, which provide practical

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Nell'aprile 2019, Vodafone Business si è rivolta ad AXELOS per esplorare un potenziale allineamento tra un progetto di

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