The volatility dimension of the Volatile, Uncertain, Complex and Ambiguous (VUCA) world promises frequent, rapid and
The demands of customers today have changed both as a natural evolution and because of Covid-19.
There’s a dogmatic view that every complex, IT service management problem has a single root
After working in the industry for more than 20 years, I generally have a holistic view of
In large, multinational companies there has been a shift in IT Service Management (ITSM) strategies because
In the Information Technology industry, it is important to gain a good understanding of the OpenSM
Welcome to 2021, where the need for office space is scrutinized, commuting has decreased dramatically and people
Should we be talking about “ITSM”, “service management” or something else entirely in 2022?
How mature is the service management office (SMO) concept in 2021 and how can ITIL® 4 give organizations
ITIL® 4: Create, Deliver and Support (CDS) is one of four managing professional modules, which provide practical