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In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in,

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Achieving the ITIL® Expert level was the culmination of years of learning, applying the knowledge, pursuing

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After working in the industry for more than 20 years, I generally have a holistic view of

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In large, multinational companies there has been a shift in IT Service Management (ITSM) strategies because

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Welcome to 2021, where the need for office space is scrutinized, commuting has decreased dramatically and people

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Nell'aprile 2019, Vodafone Business si è rivolta ad AXELOS per esplorare un potenziale allineamento tra un progetto di

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