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There’s a dogmatic view that every complex, IT service management problem has a single root

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In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in,

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Achieving the ITIL® Expert level was the culmination of years of learning, applying the knowledge, pursuing

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Is ITIL® 4 just about IT? This is something I’ve been hearing more often since working

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After working in the industry for more than 20 years, I generally have a holistic view of

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In large, multinational companies there has been a shift in IT Service Management (ITSM) strategies because

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One year ago, many organizations had to send their employees to work from home. But what

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Welcome to 2021, where the need for office space is scrutinized, commuting has decreased dramatically and people

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How does the level and nature of risk in IT and service management in the pre-digital

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ITIL® 4: Create, Deliver and Support (CDS) is one of four managing professional modules, which provide practical

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