In the age of DevOps, getting an ITIL certification isn't as crucial as it once was. But there are still reasons for becoming ITIL-certified. If there
PeopleCert has recently announced the following changes for AXELOS examinations, as of 1 February 2022:
1. Online Proctoring as the only exam delivery method
Aiming to further enhance
The ITIL 4 Extension Modules are the latest additions to the ITIL 4 Framework. The ITIL 4 Extension Modules extend the main ITIL 4 framework and provide organisations with the guidance to address
How mature is the service management office (SMO) concept in 2021 and how can ITIL® 4 give organizations the foundation for an effective SMO?
Managing projects well requires a proper approach: a method that supports you and makes things easier to handle, as change initiatives are difficult enough already.
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After working in the industry for more than 20 years, I generally have a holistic view of IT and how it interacts with a business, adding value
In IT service management (ITSM) the IT incident – typically – is a transaction: something that comes in, generates a ticket, someone takes an action and “spits” it
Digital transformation has provided the catalyst for change in lots of organizations, yet underneath any transformation is a project.
A great
My first exposure to project management – while studying engineering at university – was overwhelming.
In my penultimate year on the course, we
An essential part of best practice programme management, as expressed in Managing Successful Programmes (MSP®), is to ensure that the outputs and capabilities created by the
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The volatility dimension of the Volatile, Uncertain, Complex and Ambiguous (VUCA) world promises frequent, rapid and significant change.
And, as well
Bringing IT-centric skills to delivering IT projects is no longer enough for professionals working in the field.
Project management skills are
In large, multinational companies there has been a shift in IT Service Management (ITSM) strategies because of the blurred lines between business and IT and a
There’s a dogmatic view that every complex, IT service management problem has a single root cause when very often there are actually multiple causes.
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