We're sorry if things haven't gone as you expected. By letting us know, we can work with you to understand what's happened and put it right.
You'll need to tell us your name, address and account details. We'll also need to know what's gone wrong, when it happened and what you'd like us to do to put it right. If you're happy for us to contact you by telephone, please include a daytime contact number.
What happens next
We'll record your complaint and do all we can to resolve it as quickly as possible. This may involve calling you, so it's important for you to note our calls will display as a +39 349 658 8077 number on some phones.
At BITIL.COM, we're committed to resolving complaints. We will make every effort to resolve your complaint as soon as possible and by no later than 15 days (or 35 days in exceptional circumstances) where it relates to a payment transaction and 56 days where it relates to any other matter. We'll keep you informed of our progress throughout. Depending on how long it takes to resolve your complaint you'll receive one of the following communications from us.