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Dubai Smart Government awarded ISO 20000 in ITSM

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Smart Government

Dubai Smart Government Department (DSG) has been awarded an ISO 20000:2011 Certification for IT service management following its success in passing the matching process performed by Intertek, which issued the certification approved by international non-profit IT Service Management Forum (ITSMF).

The certification was awarded after Intertek had made sure that DSG succeeded in meeting all the requirements necessary for planning, implementing, operating, monitoring, reviewing, maintaining and improving the service management system which needed to be compatible with the framework of the methodology of IT infrastructure library (ITIL®); as well as with DSG’s commitment to the global IT service management standards...

 

Source: Ameinfo
 
 
 
 
 
 

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