The Service Delivery includes the aspects of service provision with a watchful eye to the actions in the long run and is composed of the following processes:

• Service Levels Management; 
• Financial Management for IT services; 
• Capacity Management; 
• IT Service Continuity Management; 
• Availability Management.  

The process of Service Level Management negotiates, documents, agrees and revises the requirements and business goals within the requirements of Service Level Agreement and Service Level - Service Level Agreements (SLA). These include the measurement, reporting and review of quality of service as provided by IT to the business. The process also negotiates and agrees to support the objectives contained in the Operating Levels Agreements (OLA) with the support team and Underpinning Contracts (UC) with suppliers, to ensure that these are aligned with business goals contained in the SLA. The other main roles of the process are the production and maintenance of the Catalogue of Services, which provides essential information on the complete portfolio of IT services provided, and the development, coordination and management of the Service Improvement Program, SIP or a Continued Service Improvement program, CSIP, which is the comprehensive plan of improvement for the continuous improvement of the quality of IT services, as provided to the business.
The Financial Management for IT services is the foundation to manage IT like a business in a business and allows the development of a "cost conscious"  and"cost effective" organization. Its main activities consist in understanding and allocate supply costs per each IT service or business units as well as the preparation of forecasts of future expenditure in the financial plan. A further process activities, optional but recommended, is the implementation of a strategy of charging (charging), which attempts to recover IT costs from business, in a fair and equitable way.

The process Capacity Management balances "Business Demand – IT Supply" and ensures that there is always available a system of adequate capacity to properly respond to business requirements. In order to get this, it will be developed and reviewed, on a regular basis, a Capacity Plan - closely linked to strategies and business plans.
The IT Service Continuity Management issues the recovery plan to ensure that, following a serious incident that causes or could cause the destruction of the service, IT services are provided at a given level within an agreed schedule.
The IT Service Continuity is a component of Business Continuity Planning (BCP), whose objective is to minimize disruption of essential processes during and following a serious incident. To ensure that plans are kept in line with changing business needs it is necessary to carry out regular exercises: The Business Impact Analysis (BIA), Risk Analysis and Risk Management, together with proper maintenance and regular monitoring of all plans for restoration.
The Availability (Availability) is usually a key aspect of quality of service. Availability Management is responsible for ensuring that each service would reach or exceed its availability targets and is proactively improved on a regular basis. To achieve this, the Availability Management monitors, measures and revises a set of metrics for each service and its components, including the availability, reliability, the ability to perform maintenance, the ease to service and security.