Software | Descrizione |
Asset Tracker | Create multiple asset databases containing any information you wish to keep track of. Some examples: put all your IT infrastructure into the database, or if you are a building manager, put all your facilities equipment in the database. Can also integrate with other systems via plugins. |
Astres | A PHP based help desk tool, translations in English and French. |
BATTS | Open source help desk software, designed for use from a Linux/Unix command line. Includes a full featured email interface for customers. |
Big Help | A help desk portal built with Ruby on Rails. |
BugTracker.NET | BugTracker.NET is an open source, web based bug or issue tracker written using ASP.NET, C#, and Microsoft SQL Server/MSDE. Includes a screen capture utility that allows you to capture a screenshot, annotate it, and post it, with just a few clicks. |
Bugzilla | A Perl based software bug tracking system which can also be used for help desk support. Used by the Mozilla Foundation, creators of FireFox. |
DITrack | Software bug and ticket system designed to use Subversion as it's backend database. Currently there is only a command line interface. |
Double Choco Latte | A GNU Enterprise package that handles both call tracking and project management. It can be displayed inside of a phpGroupWare installation or be used stand-alone. |
eTicket Support | eTicket is a PHP-based electronic support ticket system. |
Eventum | An open source help desk software package from the creators of the MySQL database. PHP based and of course uses MySQL for it's database. |
Help Desk Lite | Very simple help desk software package for basic issue tracking. It provides two major functions, service ticket tracking and operator assignment. |
Help Desk Reloaded | A PHP based help desk software system. Key features include trouble ticket prioritization, multiple customer support technicians, and search. |
Helpdesk Issue Manager | Open source helpdesk software tool. Runs on PHP and PostgreSQL. |
Information Resource Manager | IRM is a PHP based help desk and asset tracker designed for IT departments. |
Information Resource Manager - GLPI Edition | This is the same system as above (IRM), but with some additional enhancements. |
IssueTrackerProduct | Zope issue tracker which also handles software bugs. The primary focus is on email communication and request tracking and management. |
itracker | Java based open source help desk application with an emphasis on modularity. It's also provides i18n support. |
JTrac | A Java based open source issue tracking system. |
Jutda Helpdesk | A Django-powered ticket tracking system for small enterprise. |
Liberum Help Desk | Web based help desk software package written in ASP and VBScript. Microsoft SQL Server or Access is required. Automatic case routing, email updates, and reporting. |
Mantis | A PHP software bug tracking and issue tracking system. |
One or Zero | Open source help desk software package optimized for task oriented help desks. |
OpenPsa | A full project system where the help desk component is just one aspect. Automatically integrates with Midgard CMS. |
OpenCSM | An open source help desk solution with a telephony component. |
OS Ticket | OS Ticket is a lightweight ticking system designed to be easy to setup and use. It's written mostly in PHP. |
OTRS | OTRS:ITSM is a certified toolset by Pink Elephant through its PinkVERIFY 3.0 program. The freely licensed IT Service Management solution, provides superior support to service desks by implementing ITIL good practice: OTRS::ITSM also support the following ITIL processes: |
phpBugTracker | A web-based software bug tracker. The design focuses on separating the presentation, application, and database layers making customization easier. |
Redmine | Redmine is a flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database. |
Request Tracker | RT is an open source ticket tracking tool. It's primary interface is email with a web back end for administrators. RT has been under development since 1996. |
Roundup | A simple issue tracking system with command line, web and email interfaces. Also includes many other modules such as todo lists and sales lead tracking. |
Savane | Savane is a Web-based Libre Software hosting system. It includes issue tracking, project member management by roles and individual account maintenance. The issue tracking handles bugs, tasks, support, news and documentation management. |
Sinergia | Sinergia is a open source framework for creating customized help desk applications written in C# .NET 3.0. It provides a base on which you can develop your own web based help desk solution. |
SiT! Support Incident Tracker | SLA aware support incident tracking system, PHP/MySQL. |
Slick Ticket | ASP based ticket system with support for SQL Server and Active Directory. |
Subissue | Uses the Subversion version control system to store issues within your software code repository. Uses the subversion client, but a web based interface is in progress. |
SugarCRM Open Source | The open source version of it's commercial counterpart. Mostly a CRM system, but it can also handle light help desk duties. |
Trac | Minimalistic web based project management and bug tracking tool. Trac also includes wiki functionality. Written in Python. |
Trouble Ticket Express | Web based CGI help desk system. Both MySQL and Microsoft SQL Server supported. |
ZenTrack | Zentrack is a help desk, bug tracking, and project management system. |
ZwikiTracker | Every ticket in this system is a wiki page. Must integrate with a Zwiki to function. |
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Help | Service Desk 
