Service Delivery: it describes the processes for planning and delivering high quality IT Services and the processes to improve in the long run the efficiency and quality of the delivered IT Services;

Security Management: it details the processes to plan and manage a specific security level for information and IT Services, included any issue regarding security violations countermeasures. Risk Assessment, risk management  and vulnerability issues are also included;

ICT Infrastructure Management - ICT IM: it includes any issue regarding the ICT infrastructure management, starting from business needs collection, bid management, tests, installation, go live, production and ICT Services Optimisation;

Application Management: it describes the processes to properly manage the applications starting from the business requirements through all the life-cycle phases. The emphasis is on alignment between projects and IT strategy and Business all along the application life-cycle, in order to assure that the business has the maximum value from the investment;

Planning to Implement Service Management: this module addresses all the activities involved in planning, implementation and improvement of IT Service Management. Change Management issues, as Cultural and Organisational changes, Vision development, Strategy and a proper approach are also part of it;

The Business Perspective: it provides a guideline to assist IT staff in contributing to business objectives accomplishment and it describes how roles and services can better be aligned to maximise the company result.