BITIL.COM tends to be, through the portal http://www.bitil.com, the Reference Point for Business Process Optimisation and Information Technology Services Management issues, providing to the audience a centre for comparing experiences, share problems and resolutions, get news about the complex world of IT Service Management, address issues and in general for dealing with Services enabled by new technologies. One of the main targets of BITIL.COM is the diffusion, making the audience aware, and transferring the knowledge, of business methodologies, through an efficient synergic exchange with functions and organisations interested to the optimisation of the services provided to their clients.