BITIL.COM - S - Glossario | Acronimi

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Glossario \| Acronimi
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S
There are 22 entries in the glossary.
Pages: 1
Term	Definition
SAC	Service Acceptance Criteria

SACM	Service Asset and Configuration Management

SCD	Supplier and Contract Database

SCM	Service Capacity Management

SFA	Service Failure Analysis

SIP	Service Improvement Plan

SKMS	Service Knowledge Management System

SLA	Service Level Agreement

SLM	Service Level Management

SLP	Service Level Package

SLR	Service Level Requirement

SMART	Specific, Measurable, Achievable, Relevant, Timely

SMO	Service Maintenance Objective

SoC	Separation of Concerns

SOP	Standard Operating Procedures

SOR	Statement of Requirements

SPI	Service Provider Interface

SPICE	Software Process Improvement Capability dEtermination

SPM	Service Portfolio Management

SPO	Service Provisioning Optimization

SPOC	Single Point Of Contact

SPOF	Single Point Of Failure

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